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FAQs

BUYING ART

Buying an artwork on Easel Stories is easy. Just click on the EXPLORE button, give your Shipping & Billing address and place the order! Our payment gateway allows you to pay by Credit Card, Debit Card and Net Banking. If you would like to pay by any other means, please give us a call and speak to an Easel Stories team member.

Easel Stories stocks only authentic, original art. To help you believe/ prove authenticity, and for you to be able to sell in your artwork in the future, we issue you an authenticity certificate from the artist on every artwork by our partner artists. However, if you are buying a work from a re-seller or gallery, you will receive a letter of authenticity signed by the concerned agency, and backed by documentation by the gallery.

A list of your favourite works that you want to bookmark. Click on this button to ‘Wishlist’ artworks as you browse, and view the list of your personal favourites together before making a final choice. Your ‘wishlist’ also helps us understand your tastes and style, and helps us suggest new artworks that may appeal to you. So keep wishlisting!

At Easel Stories we are all very passionate about art. We go through hundreds of good artworks everyday, but there are a few that we completely fall in love with! ‘ES recommends’ is what we think are amazing pieces of art, from our point of view.

All artwork on Easel Stories is original. In some cases, in addition to making the original available for sale, the artists have also made open edition prints on paper and canvas. If these are also available on ES the you will see these labelled as prints.

In the case of re-sale artwork, the re-seller/gallery provides ES with an authenticity certificate or the provenance of the artwork. You can also request to view these documents by writing to us at contact@easelstories.com. Make sure these documents are authentic before buying an artwork. Also, don’t forget to confirm that you’ve received these documents along with the artwork, when you purchase it!

If you are a registered collector on Easel Stories, you could receive special Privilege Codes from us which entitle you to special discounts and deals.

If you receive a promo code from Easel Stories – whether over email, SMS or on the website itself – you can enter the details at the time of check-out to get a discount. Remember, you can’t use the same promo code more than once, and each promo code comes with an expiry date, so remember to use it before it expires.

Head to our Art Advisory. Set up an appointment in 3 simple steps and we’ll help you choose art carefully with an art expert from our team. Remember, there is no ‘right’ way to select art, so you should just choose what appeals to you.

You can also make use of all assist features on our website that help you choose what you want. First, try using our filters in the Artworks section. They let you shortlist artworks by artist, price, orientation, type of artwork and medium/ material, which will really help narrow your choices down. As you browse, use the ‘wishlist’ button to compile a list of favourites that you can return to, or share with someone else. Once you’ve narrowed your choices down even further, try View on Wall feature to see what it actually looks like mounted on a wall. If you still need help, get in touch with us through our art advisory team, who’ll come back to you with a suggestions.

There may be times when despite all your efforts, you haven’t found a piece of art that really speaks to you. Or, you may have a specific need in mind – like a specific type of work or a cityscape or an artist- that you couldn’t trace on the site. Or you may be an interior designer who needs a large number of artworks to do up an entire home or office space.

Whatever your need, our art advisory team will help you find, shortlist and purchase the art of your dreams. We will take your requirements, identify and shortlist works, and even create a look-book, so you can find the right piece of art.

It is true that different mediums all have unique qualities. For eg, the beauty of oil mostly stems from the layering or texturing technique used by an artist to create depth. On the other hand, watercolours are more whimsical, and their colours really impact a space.

At Easel Stories, we always recommend that you choose a piece of art not by the medium but on the basis of what it makes you feel. Also keep in mind that different mediums require different care and handling. So for eg avoid works on paper in moist and humid climate places or go for glass mounts.

The photographs of artworks on Easel Stories website go through many quality checks before they’re uploaded, so it’s as close to the original as possible in a photo. Of course the artwork will look much better in reality. Keep in mind that the impact of art depends on many different things - the size, the mount, the frame, the light received on the surface, and many other factors.

Courier & Delivery

Depending on your location, the delivery of your artwork will take approximately 7-15 days from the time that you place the order(exceptions to international shipping). We will do our best to keep you informed at every stage, and you will be notified of the courier details by email. In most cases, you can also track the shipment online.

Easel Stories tries its best to get your artwork to your home as soon as possible. You will receive notifications via e-mails from us at every stage of the process, but don’t forget to ensure that your contact details with us are updated, and correct!

Firstly we’re sorry your order was damaged in transit. We know you’re disappointed but don’t worry, all you need to do is send us photographs of the artwork, indicating the nature of the damage at contact@easelstories.com and we will assess the claim and issue you a credit note if found valid.

The shipping condition of each work is mentioned alongside its details on the website. However, normally, Easel Stories prefers to courier artworks 'rolled' to minimise chances of damage in transit. Also we do believe that you’d like to choose your own frame.

At Easel Stories, we believe that there’s only one rule to installing art – make it stand apart. Choose settings, frames, mounts and walls to make sure that the artwork gets the attention it deserves. Your beautiful artwork shouldn’t be overpowered by anything else. Simple, clean backgrounds are best to make your artwork the focal point of attention. Try to hang paintings in such a way that the focal point is at eye level. Ensure a good ‘viewing distance’ for any painting- normally 2-3 feet away. If you’ve got glass on a painting, make sure no light reflects off it, blocking the view.

Illuminate the depth and beauty canvas paintings by installing some spot lighting over it. Ensure that canvas works are stretched and framed without glass, and paper artworks are framed with mount and glass. Make sure your artowrk is protected from direct sunlight and moisture.

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